Returns, refunds & order cancellations
Straightforward terms for every purchase. We make returns, warranty claims, and order adjustments clear and efficient so you can outfit your vehicle with complete confidence.
Return eligible items within 30 calendar days of delivery.
- Submit a return merchandise authorization (RMA) request before shipping items back.
- Proof of purchase or order confirmation number is required for all returns.
- Returns shipped without an approved RMA number cannot be processed.
Items must remain uninstalled and in brand-new, re-sellable condition.
- Must include original factory packaging, unbroken seals, and all protective films.
- All mounting brackets, wiring harnesses, hardware bags, and printed manuals must be intact.
- Components showing signs of vehicle installation, screw threading, or wire stripping are ineligible.
Once received, warehouse technical inspection takes 2 to 3 business days.
- Approved refunds are credited directly to your original payment method within 3 to 5 banking days.
- Initial shipping charges are non-refundable unless the return is due to our shipping error.
- No restocking fees for unopened hardware returned within the standard 30-day window.
Specific automotive categories cannot be returned due to safety and licensing regulations.
- Custom-tuned engine management hardware and unsealed digital software licenses.
- Cut or modified wiring harnesses and electrical components with broken anti-static seals.
- Clearance items clearly marked as final sale during checkout.
Cancel or modify your order before warehouse processing begins.
- Cancellation requests must be submitted within 2 hours of order placement for instant approval.
- Orders already assigned a tracking number must proceed through the standard RMA return process.
- Address changes can only be accommodated prior to courier dispatch.
Need to start a return or change an order?
Contact our technical support team with your order number. We will issue your return authorization within 24 hours.
Order Cancellations
We process orders rapidly to ensure fast delivery. You can cancel any standard order free of charge before warehouse fulfillment begins.
60-Minute Processing Window
Orders enter automated warehouse sorting within 60 minutes of payment confirmation.
If your order has not moved to packing, you can cancel it directly from your account dashboard or by contacting our dispatch team immediately.
Once an order leaves our facility, transit cannot be interrupted. Wait for delivery and initiate a standard return using our prepaid return labels.
Custom wiring harnesses, programmed dash cams, and custom-cut interior mats enter fabrication immediately and cannot be cancelled once production begins.
Need Immediate Cancellation Assistance?
Connect directly with our Wheatley Heights dispatch team for real-time order hold requests.
+1 (951) 444-8341
VectorDriveGroup@proton.me
Looking to return an already delivered item? Visit our Returns & Refunds Policy for full instructions and return labels.